Shipping & Return Policy

Welcome to Nelora!

We are committed to providing a smooth shopping experience for our customers. Please read our shipping and return policy carefully before placing an order.

Shipping Policy

• All orders are processed within 1–3 business days after payment confirmation.

• Estimated delivery time is 7 business days from the date of shipment.

• Delivery times may vary depending on your location, public holidays, weather conditions, or courier delays.

• Once your order is shipped, you may receive tracking information (if available).

Return Policy

We offer a 5-day return policy from the date of delivery.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned with original packaging and tags (if applicable).

• Return requests must be submitted within 5 days of receiving the product.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse or improper handling.

• Items returned without original packaging.

• Customized or personalized products (if applicable).

Refunds

• Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within a reasonable timeframe and credited through the original payment method.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Store Name: Nelora
Support Email: neloranelora699@gmil.com

Thank you for shopping with Nelora!